Privacy Policy for Mad Money Rolling Paper

Effective Date: 29 September 2025

Introduction

Welcome to Mad Money Rolling Paper (https://madmoneyrollingpaper.co.za). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website and/or any related services, sales, marketing, or events.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Our website address is: https://madmoneyrollingpaper.co.za. We are a South African-based e-commerce store selling rolling papers, smoking devices, and merchandise.

What Personal Information We Collect and Why

We collect personal information for various purposes to provide and improve our service to you. “Personal Information” refers to any information that can be used to personally identify you, as defined by the Protection of Personal Information Act (POPIA) of South Africa.

1. a) Information You Provide to Us:

• Account Registration: When you register for an account, we collect your name, email address, and username.
• Purchases and Orders: When you place an order, we collect your first and last name, billing address, shipping address, email address, and phone number. This information is necessary to process your payment, fulfil your order, and communicate with you about it.
• Payment Information: We do not store your credit card details. All payments are processed securely through our third-party payment gateways (e.g., PayFast, Yoco, Ozow). We will only share the necessary information with them to process your transaction.
• Communications: When you contact us via our contact form or email, we collect your name, email address, and any other information you provide in your message to respond to your inquiry.
• Comments: When you leave comments on the site, we collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

1. b) Information We Collect Automatically:

• Cookies: We use cookies to enhance your browsing experience. A cookie is a small file placed on your device.

• If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for one year.
• We use a temporary cookie on our login page to determine if your browser accepts them. This cookie is discarded when you close your browser.
• When you log in, we set cookies to save your login information (lasts for two days) and screen display choices (lasts for a year). If you select “Remember Me”, your login will persist for two weeks.
• If you edit or publish an article, an additional cookie indicating the post ID is saved for one day.

• Analytics: We may use third-party services like Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This helps us understand website traffic and usage, but this data is processed in a way that does not directly identify anyone.

1. c) Media:

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfil Orders: To process and manage your orders, payments, shipping, and returns.
• To Manage Your Account: To allow you to create and manage your account with us.
• To Provide Customer Support: To respond to your requests and solve any potential issues.
• For Marketing Purposes: With your explicit consent, we may send you emails about our store, new products, and other updates. You can unsubscribe from these communications at any time.
• To Improve Our Website: To understand how our users interact with our site and to improve its functionality and user experience.

For Legal & Security Purposes: To prevent fraud, detect spam, and comply with our legal obligations.

Who We Share Your Data With

We do not sell your personal information. We may share your data with trusted third-party service providers as necessary to run our business:

• Payment Gateways: To process your payments securely. For example, [PayFast]. We recommend you read their privacy policies.
• Courier & Shipping Partners: To deliver your orders. We will share your name, shipping address, and contact number with our courier partners, such as [Bob Go].
• Hosting Provider: Our website is hosted with domains.co.za. Their servers may store your data as part of their hosting service.
• Spam Detection: Visitor comments may be checked through an automated spam detection service.
• Legal Obligation: If required by law or in response to a valid legal request (e.g., a court order or subpoena), we may disclose your information.

Password Resets: If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We will only retain your personal information for as long as it is necessary for the purposes set out in this policy.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
• User Accounts: For registered users, we store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except your username).

Order Information: We are required by South African law to keep records of all sales (including your personal details related to the order) for a minimum of 5 years for tax and administrative purposes..

 Your Rights Over Your Data Under POPIA

As a user in South Africa, you have rights under the Protection of Personal Information Act (POPIA). These rights include:

• The right to be notified that your personal information is being collected.
• The right to access the personal information we hold about you. You can request an exported file of this data.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal information. We will delete it, except for data we are obliged to keep for administrative, legal, or security purposes (e.g., sales records).
• The right to object to the processing of your personal information.
• The right to lodge a complaint with the Information Regulator of South Africa if you believe we are unlawfully processing your information.

To exercise any of these rights, please contact us at [hello@madmoneyrollingpaper.co.za].

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Age Restriction

Our website and products are intended for use by individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected personal data from a minor without verification of parental consent, we will take steps to remove that information from our servers.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions or concerns about this policy or our privacy practices, please contact us at:

Email: [hello@madmoneyrollingpaper.co.za]